Possible solutions

Option 1: Forget the Eduroam network and log in again

First try the following steps (e.g. if you recently changed your UGent password):

1. Go to Wi-Fi settings on your device.
2. Select Eduroam.
3. Select Forget this network.
4. Try logging on to Eduroam again.

Option 2: Install the configuration assistant tool (CAT)

1. Make sure your device is connected to the internet (data connection, hotspot, ...).
2. Surf on this device to the configuration assistant tool (CAT):
   • CAT for UGent employees
   • CAT for UGent students
3. Select the installation file for your device.
4. Follow the instructions to install the configuration assistant tool (CAT) on the device.

Option 3: Check the technical parameters

• Network name/SSID: eduroam
• Security type: WPA2 in combination with IEEE 802.1X (this combination is sometimes referred to as WPA2-Enterprise)
• Encryption type: AES
• Authentication method: PEAP
• Authentication protocol: MSCHAP / Sub authentication method: EAP-MSCHAP V2
• Certificate authority: Sectigo RSA Organization Validation Secure Server CA
• Radius server: radius.ugent.be

Still having trouble logging in? 

Please contact ICT HelpMe and provide the information below so that we can check the network logs:

• MAC address of your device's Wi-Fi
• Is this the only location where you cannot connect to eduroam?
• What is the specific location?
• Can other users at that location connect to eduroam?
• What login credentials (but NOT the password !) are you using?
• What device are you using?
• What operating system are you using, including the version?

Note for students

If you are a student with an account from an educational institution other than Ghent University, first contact the helpdesk of your own university or college. Please include the response you received from your own educational institution in the ticket.